High Performance Business Skills Course
The High Performance Paradigm
In high performance organizations people understand the business, are committed to getting results and are organized into self-contained, multi-functional and customer-focused business units or teams that take full responsibility for making decisions, solving problems and continuously improving the quality of their work.
High Performance training can help your business grow by helping you and your people grow. The success of your organization depends on your staff’s ability to communicate clearly and work together effectively. This training will provide you and your staff with the tools you need to create a successful work environment and reach new levels of growth and success for the entire organization.
Course contents – what you have is correct, with the exception of Career Builder – the first module, Attitude, is missing. (FYI only – the first module of Positive Impact is also Attitude.)

Course Details
150 hours
$3,700.00
Certification upon completion
6 weeks
Monday - Friday 9:30 a.m. - 3:30 p.m.
Enroll today for our September 15, 2008 course
Course Outline and Modules
Core Skills
• Goal Setting and Planning
• Leveraging Time
• Communication
• Negotiation
• Teamwork
Positive Impact
• Attitude
• Personal Accountability
• Balance
• Change
• Productivity
• Communication
• Leadership Opportunities
Career Builder
• Attitude
• Building Trust
• Creating Teams
• Face to Face
• Effective Meetings
• Emotional Excellence
• Taking Responsibility
• Conflict Resolution
• Empowering Employees
• Setting Performance Expectations
• Time Management
• Team Decisions
• Winning Relationships
• Principles of Leadership
• Practices of Empowering Leaders
• The Five Leadership Roles
• Leadership Practices: A Self-Assessment
• Personal Productivity
• Fundamentals of HP Teams
• Performance Expectations
• Empowering Others for Success
• Basic Communication
• Giving and Receiving Feedback
• Group Dynamics
• Team Decision Making
• Team Problem Solving
• Conflict Resolution
• Time Management
The Trust Factor
• The Trust Imperative
• Collusion
• A Change of Heart
• Face to Face Communication
• Interpersonal Dialogue: Core Principles
• Interpersonal Dialogue: The Steps
• Strengthening Our Relationships
Developing HP Teams
• Fundamentals of HP Teams
• The Team Charter
• Effective Meetings
• Customer Focus
• Managing the Process
• Team Member Roles & Responsibilities
• Setting Goals and Keeping Score
Self-Mastery
• The Integrity Model
• Conquer Your Key Moments
• Embrace Reality
• Exercise Responsibility
• Clarify Your Vision
• Define Your Purpose
• Act with Integrity
• Value Who You Are
Principles of High Performance
• Traditional vs. HP Paradigms
• Characteristics of HP
• Building Trust
• HP Performance Tools and Plans




